End User License Agreement

This End User License Agreement ("EULA") is a legal contract between you (the "Customer," "you," or "your") and the operator of Mascrade ("Mascrade," "we," "us," or "our") governing your use of the Mascrade web application and related services (together, the "Service"). By creating an account, you agree to be bound by these terms. If you are accepting these terms on behalf of a business, you represent that you have authority to bind that business.

1. License grant

Subject to your compliance with this EULA, Mascrade grants you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business operations. The Service is a hosted SaaS application; you may not copy, resell, sublicense, or redistribute it beyond the accounts you create and the individuals you authorise.

2. Your account

You are responsible for everything done under your account, including by your staff members. You must:

• keep your login credentials and two-factor authentication codes secure;
• provide accurate business and identity information and keep it up to date;
• notify us promptly if you suspect your account has been accessed without authorisation; and
• ensure that every person you invite is appropriately trained and acts in accordance with this EULA.

3. What the Service does

Mascrade helps you manage quotations, jobs, invoices, payments, expenses, dispatch, reminders, and reporting. The Service may connect, with your consent, to third-party services such as QuickBooks, Xero, mobile-money providers, and email delivery providers. For connected integrations (collectively "Integrations "):

• you control when a connection is created, synced, and removed;
• your financial records may be transferred to, or read from, the connected third-party service; and
• the accuracy of data received from or delivered to a third-party service is the responsibility of that service and is outside our control.

4. Your data

You own the business data you enter into the Service ("Your Data"). You grant Mascrade a limited licence to store, process, and transmit Your Data solely to provide, secure, and improve the Service and as otherwise described in our Privacy Policy. We do not sell Your Data. You are responsible for the accuracy and legality of Your Data and for obtaining any consents required to process it.

5. Acceptable use

You agree not to:

• use the Service for unlawful, fraudulent, or harmful activity;
• attempt to gain unauthorised access to any account, system, or data, including other tenants' data;
• reverse engineer, decompile, or scrape the Service;
• interfere with the availability, security, or integrity of the Service;
• impersonate another person or organisation, or submit false information; or
• circumvent access controls, rate limits, or subscription limits.

6. Fees and renewals

Certain plans are paid. Fees, billing periods, and feature limits are set out on the pricing page and in your subscription record. Unless cancelled before renewal, subscriptions automatically renew and you authorise us to charge the payment method on file. Unpaid invoices may result in suspension or reduced functionality of the Service.

7. Intellectual property

Mascrade (including its trademarks, logos, and the software, design, and content of the Service) is owned by Mascrade and its licensors and is protected by intellectual property laws. This EULA gives you no rights in the Service other than the licence granted in Section 1.

8. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that results from reports, reminders, or integrations will be accurate or complete. We are not a licensed accountant or tax adviser; the Service does not provide legal, accounting, or tax advice.

9. Limitation of liability

To the maximum extent permitted by law, Mascrade will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or relating to this EULA or your use of the Service. Our total aggregate liability for all claims in connection with the Service will not exceed the fees you paid us in the twelve (12) months before the claim arose.

10. Indemnification

You agree to indemnify and hold Mascrade and its personnel harmless from any claims, damages, or costs (including reasonable legal fees) arising from your use of the Service, Your Data, or your breach of this EULA.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach this EULA, if required by law, or if we discontinue the Service. On termination we will grant you a reasonable period to export Your Data, after which it will be deleted in accordance with our Privacy Policy. Sections 4, 7, 8, 9, 10, and 13 will survive termination.

12. Changes to this EULA

We may update this EULA from time to time. We will provide reasonable notice of material changes, and continued use of the Service after the change takes effect constitutes acceptance of the updated EULA.

13. Governing law and disputes

This EULA is governed by the laws of the Republic of Uganda, without regard to conflict-of-law rules. Any dispute arising under this EULA will first be attempted to be resolved in good faith through negotiation, then through mediation, before being finally settled in the courts of Uganda.

14. Contact

Questions about this EULA may be sent to support@mascrade.app or to our registered office in Kampala, Uganda.